Shipping & Returns

Contiguous U.S. A. / Canada Shipping Only.

We accept Visa, MasterCard, Discover, American Express and PayPal.

Shipping Policy:  All orders placed by 3pm Eastern time will ship the following day with exception to UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select orders. We ship Monday - Thursday.  Shipping is not available on holidays and weekends. Estimated shipping costs are available before checkout on the shopping cart page or contact us directly if you have a large order and would prefer a shipping quote. UPS charges a $9 surcharge for delivery attempts to an incorrect address. We reserve the right to pass this charge on to customers who supply an incorrect address.

Cancellation Policy: The customer has up to 3:00pm to cancel his or her order the day it is shipped. If the customer chooses to cancel the order after it has been shipped, it will be treated as a return. 

Return Policy:  You must report any damages, errors, shortages, etc. within 7 days from receipt of the product. Permission for any returned merchandise must be secured from our return department within 7 days of receipt. You must e-mail the refund request to sales@thecandledepot.com at which time the return instructions will be sent to you. The customer is responsible for getting the product returned unopened and undamaged. Shipping and Handling fees will still be applied and a 20% restocking fee will be also. COD returns will be refused.

SPECIAL New York City PROMO:
Calling all New York City event and wedding planners!  Get FREE SHIPPING via courier delivery on any candle order of $500 or more with code: NYCANDLES.  We will hand deliver to MANHATTAN, QUEENS, BROOKLYN, STATEN ISLAND, or LONG ISLAND ONLY.  Not valid with any other coupons or promotions.